Título traducido: Análisis de grupos de interés: el caso de la Agencia de Calidad Sanitaria de Andalucía

Revista: The health care manager
DOI: 10.1097/HCM.0b013e31826fe373 ISSN: 1550-512X
Fecha: octubre 2012
----------- Titulo del manual ------------

Resumen

The aim of this study was to identify the different groups that can affect or be affected by an agency charged with the promoting and guaranteeing of health care quality in Andalusian region (Spain) and to provide a framework with the stakeholders included in different categories. The study adopted a cross-sectional research design. A case study with structured interviews among Andalusian Agency for Healthcare Quality Steering Committee members was carried out in 2010 to define stakeholders’ categories and map the interest groups using 5 attributes: influence, importance, legitimacy, power, and urgency. After identification and categorization, stakeholders were weighted qualitatively according to the attributes of importance and influence using 4 possible levels. A matrix was made with the collected data relating both attributes. Furthermore, 8 different types of stakeholders were identified according to attributes power, legitimacy, and urgency. The study concludes that identifying and classifying stakeholders are fundamental to ensuring the success of an organization that must respond to needs and expectations, especially those of its clients. Moreover, knowing stakeholder linkages can contribute to increase organizational worth. This is essential for organizations basically directed to the provision of services in the scope of health care.

Agencia de Calidad Sanitaria de Andalucía
Miembro asociado de
Facebook de la Agencia de Calidad Sanitaria de Andalucía Twitter @calidadACSA

Parque Científico y Tecnológico Cartuja, Pabellón de Italia, Calle Isaac Newton, 4, 3º planta, 41092 – Sevilla. Tlf: 955 023 900
Entidad gestionada por la Fundación Pública Andaluza Progreso y Salud

Esta web no se encuentra optimizada para su navegador, en breve será redirigido a una versión compatible del portal (El contenido de noticias puede no estar actualizado).

Actualize su navegador a la versión 9 o superior del mismo. También puede utilizar otros navegadores como Google Chrome o Mozilla Firefox

En caso de no ser redirigido pulse aquí