We are an organisation focused on the improvement of quality and safety in health and social services
We help health professionals and organisations to improve the quality of their work
Who we are
The Andalusian Agency for Healthcare Quality (ACSA) is a public organisation attached to the Ministry of Health of the Regional Government of Andalusia, whose management is supported by the Fundación Progreso y Salud. Its aim is to improve the quality of the services provided by health and social services organisations and professionals. This constitutes a challenge that ACSA faces by fostering its own quality certification model, always striving for excellence within health care and social welfare, as well as fostering a culture of continuous improvement.
In order to do so, it has been designated as quality certification body for health and social services organisations, as well as for its professionals, the training they receive and the web pages with health content. Thus, ACSA supports health organisations and professionals in improving the quality of their work, via certification and other projects that encourage patient safety, professional development and innovation in health, as well as through new projects within mHealth that are part of the Quality and Safety Strategy for health mobile applications.
In addition, the Andalusian Agency for Healthcare Quality is also an organisation that creates knowledge about quality in the health sector: such knowledge arises from the research work carried out by the Agency’s professionals as well as from the assessment processes, which become a valuable source of information to collect good practices, recommendations and common areas for improvement, as well as scientific knowledge that, through research, serves as basis for ACSA’s own projects, resulting in a huge scientific production.
In order to carry out its activity, ACSA has economic resources from the Regional Ministry of Health which are transferred to the Fundación Progreso y Salud with the aim of financing the activity in terms of support and management for the centres and programmes managed by the Foundation. With the aim of fostering excellence in all the services related to health care and welfare, ACSA is involved in several projects, which receive financing via management orders, agreements and/or other specific grants. Furthermore, ACSA receives financing from the resources generated by its own activity through the billing of its services to its users. You can see our rates here.
The mission of the Andalusian Agency for Healthcare Quality is to contribute to transforming health care by strengthening quality.
The vision of the Andalusian Agency for Healthcare Quality is to be a benchmark in quality and innovation for health organisations.
Commitment, Transparency, Credibility, Comprehensiveness, Scientific and Methodological Rigour, Creativity, Autonomy, Public Service and Sustainability.
What we do
The main activity of the Andalusian Agency for Healthcare Quality is the certification of the services provided by organisations regarding health and social welfare of the population. In this regard, our certification activity is aimed at different sectors.
We help to provide an even safer health care, offering tools for the improvement and training related to patient safety and risks management, as well as recognising the organisations committed to the implementation of safe practices.
We recognise the quality and safety of mHealth applications with the seal Appsaludable and we work on creating innovative solutions for the improvement of healthcare processes via mobile technology.
We implement a model for professional development based on management by competencies through competencies maps, continuous training and certification of professionals.
We provide services connected with external technical assessment of certification and accreditation processes developed by other organisations, such us the assessment of European Reference Networks for rare diseases (ERNs), at the request of the European Commission; or the assessment of Reference Centres, Services and Units within the Spanish Health System (CSUR-SNS), at the request of the Spanish Ministry of Health, Consumer Affairs and Social Welfare.
International Society for Quality in Health Care (ISQUA)
ISQua Accreditation for ACSA as external assessment body, for the certification programmes of clinical management units and hospitals; as well as for the surveyors training programme.
National Accreditation Body (Entidad Nacional de Acreditación, ENAC)
Accreditation no. 54/C-PR127 according to the standard UNE-EN ISO/IEC 17065:2012 (CGA-ENAC-LEC) for the certification programmes included in ENAC’s List of Normative Services and Documents under accreditation (Lista de Servicios y Documentos Normativos bajo acreditación de ENAC).