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ACSA Surveyors

Surveyors are a key element in the development of any certification programme

Among other functions, they maintain and update the standards of the different manuals, manage certification projects, prepare assessment visits, coordinate teams of surveyors and issue certification reports.

One of ACSA’s values is the methodological and scientific rigour, which is considered as the basis for the credibility and reliability of its certification processes. Therefore, its surveyors are experts in healthcare quality, and are qualified through a demanding training programme.

Surveyors of healthcare centres, units and social services

The Surveyors Training Programme, recognised at the international level by the International Society for Quality in Health Care (ISQua)’s Accreditation, addresses surveyors training in a structured and systematic manner, involving all the necessary strategies and means in order to provide them at all times with the necessary tools for developing their work in an optimal way.

It is conceived to meet a dual need. On the one hand, with the aim of optimising resources and efforts to have qualified surveyors at the highest level that are able to respond to the demand for certification services with the maximum level of excellence. On the other hand, with the aim of ensuring reliability, trust and credibility of the assessment, which is basic during any certification process.

Requirements
Academic qualification
Profiles with the following qualifications are required. Health sector:
  • Bachelor’s degree or Degree in Medicine
  • Bachelor’s degree or Degree in Pharmacy
  • Diploma or Degree in Nursing
  • Higher Engineering, Technical Engineering or Degree in Engineering
Social sector:
  • Bachelor’s degree or Degree in Psychology
  • Diploma or Degree in Social Work
  • Diploma or Degree in Social Education
  • Diploma or Degree in Sociology
  • Higher Engineering, Technical Engineering or Degree in Engineering
  • Other qualifications related to social or administrative sciences

These are the selected qualifications to become ACSA surveyor of centres, units and social services. Depending on the specific certification needs, those requisites would not be an obstacle for considering other technical or higher qualifications that are relevant to the development of certification programmes and which are complemented by a professional performance in health or social services.

Professional experience

A minimum professional experience of two years within the health, social and/or quality management sector, as well as in certification/accreditation, depending on the qualification, is required.

Ideal skills
  • Time and task management skills
  • Systematic work and based on protocols
  • Commitment to continuous improvement
  • Critical judgement
  • Physical and mental strength
  • Adaptability
  • Empathy
  • Social skills
  • Problem-solving
  • Writing of technical reports.
Other requirements
  • Driving licence
  • Availability to travel.
Training plan

First level: Training for surveyors of centres

Resolution time estimate 2 months
Phase 1: Technical Training

The aim of this phase is to provide the candidates for the position as centres and units surveyor with the necessary knowledge and technical skills for the work performance.

Duration: 50 hours. Methodology: blended learning. 30 hours of virtual work and 20 hours of in-class work. Contents of the technical training:
  • Role and functions of the surveyor
  • Certification model
  • Style and ethics of the surveyor
  • Assessment techniques
  • Technical training in a sector or manual: Manual’s standards and requirements
  • Technical training in a sector or manual: development of the assessment visit.
  Phase 2: Practical training The aim of this phase is to allow the candidates for the position as centres, units and services surveyor to implement the necessary knowledge and technical skills for the work performance. Methodology: At least 3 practical experiences in real visits, tutored by qualified professionals. The estimated time of commitment is 25 hours per practical experience.

Second level: Training for team leader

Resolution time estimate: 1 week
Training process: in blended learning mode, with 25 hours of virtual work and 5 hours of in-class work. Development of the specific competencies of:
  • Team coordination
  • Time management
  • Problem-solving
  • Relationships with costumers
  • Decision-making
 

Third level: Training for surveyors responsible for projects

Resolution time estimate: 1 week

Technical training: mixed mode with 40 hours of work, 5 of which are in-class. Development of the following specific and general competencies of:

  • Standards: all the standards of the Centres Certification Manual will be covered, providing the surveyor with the knowledge as well as the work and consultation flows required to be able to make decisions on all the standards, regarding assessment, maintenance and development of manuals.
  • Control of certification projects.
  • Boosting of certification projects.
  • Planning of assessments.
  • Theoretical foundations of the Certification Model.
  • Management of Advisory Technical Committees.
  • Training on certification and quality
  • Research on certification and quality
  Practical training: management of 5 certification projects supervised by a qualified surveyor responsible for projects. After achieving each training level, surveyors can perform the functions of the achieved role.

Collaborating as surveyor

In order to properly deal with the demand for services related to the certification of centres, units and services, ACSA has a pool of independent professionals that shape its team of external surveyors. So as to be a member of such pool of surveyors, professionals will have to demonstrate their interest by registering themselves in all the candidates identification processes published by ACSA, and by passing its Surveyors Training Programme, recognised at the international level by The International Society for Quality in Health Care (ISQua)’s Accreditation.

If you want to become a member of our surveyors team, check the available candidates identification processes that we will publish in this page.

Candidates identification processes:

     Currently there are no processes announcements.
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